Thank you for your business :
On behalf of Great Western Leasing & Sales, Inc., we would like to thank you for your transaction. We sincerely hope your experience was enjoyable.

Great Western Leasing & Sales is committed to providing the highest level of customer service. Please take a moment to share your experience with us so we can continue to use your input to improve our products and services.

All of us here at Great Western Leasing & Sales recognize that you have many options today and we sincerely appreciate your choosing to buy from Great Western Leasing & Sales. Thank you for taking the time to share your thoughts and experience with us.

Sincerely,
GREAT WESTERN LEASING & SALES, INC.

Contact Info:

First Name:
Last Name:
Company Name:
Street Address:
City:
State:
ZIP Code:
Email:
Phone:

Product Presentation:
Rate your SALESPERSON:
	Excellent	Good	Average	Fair	Poor
Prompt initial greeting
Courtesy/Friendliness
Integrity
Matched vehicle to your needs
Consideration of your time
Ability to answer your questions
Knowledge of models/features
Negotiation:
During your price/paymentNEGOTIATION experience please rate:
	Excellent	Good	Average	Fair	Poor
Simple and straightforward
Honesty
Your comfort in the process
Consideration of your time
Knowledge of finance options
Final Paperwork:
Thinking of the PERSON WHO COMPLETED YOUR FINAL PAPERWORK (financing, leasing, registration, insurance, service contract) how would you rate the following:
	Excellent	Good	Average	Fair	Poor
Concern for your needs
Courtesy and friendliness
Integrity
Knowledge of products/services
Explanation of documents
Ability to answer your questions
Consideration of your time
Accurately completed paperwork
Fulfilled negotiated commitments
Receiving your vehicle:
When you picked up your new vehicle (VEHICLE DELIVERY), how would you rate the following:
	Excellent	Good	Average	Fair	Poor
Provide all accessories
Explanation of features/controls
Explanation of warranty and maintenance contract
Ability to answer your questions
Consideration of your time
Thankful to you for your business
When you picked up your new vehicle (VEHICLE DELIVERY), did the following occur:
	Yes	No	N/A
Were you offered a scheduled time
If yes, kept to scheduled time
Did you have concerns when you picked up your vehicle?
At any time, did you ask us to resolve these concerns?
If yes, how would you rate:	Excellent	Good	Average	Fair	Poor
Our ability to resolve concern:
Outcome of contact
Facilities:
Please rate the following:
	Excellent	Good	Average	Fair	Poor
Cleanliness of dealership facilities
Ease and convenience of parking
Overall:
Please rate the following:
	Excellent	Good	Average	Fair	Poor
Overall purchase/lease/sale experience at this dealership
Would you:
Please answer the following questions:
	Yes	No	N/A
RETURN to the dealership to purchase/lease/sell?
RECOMMEND this dealership to a friend or relative?

What aspects of your purchase/sale/lease experience did you LIKE MOST?

What aspects of your purchase/sale/lease experience COULD HAVE BEEN IMPROVED?


Thank you for taking the time to Submit your feedback!